Job Ref: AM10323
Branch: Mercure Winchester Wessex Hotel
Location: Mercure Winchester Wessex Hotel, Winchester
Salary/Benefits: Competitive Salary between £10 till £11.42 per hour (depending on experience and age)
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Contract type: Permanent
Hours: Full Time
Shift pattern: 5 days a week including weekends
Hours per week: 40 hours a week
Posted date: 19/06/2023
Closing date: 21/07/2023
To provide all guests with a high standard of service in the bar area. To work to the Hotel brand standards and to keep work areas clean and tidy at all times. To be friendly, helpful and approachable at all times.
Key Job Responsibilities
- Help serve food and drink in the Inns outlets whilst adhering to company standards and giving excellent customer service.
- Have a visible presence within the outlet to ensure all customer requests are dealt with in a friendly and efficient manner.
- To up sell products where possible.
- Ensure all cash, charge, float and till procedures are carried out in accordance with Company
- To assist with the smooth running of the Food Beverage department and positively contribute to the departments Target.
- To perform all reasonable requests by
Knowledge Required
- Knowledge of Hotel brand
- Knowledge of Hotel values and ability to demonstrate
- Knowledge of the hotel products and services and ability to promote and up-sell
- Understanding of Hotel cash handling
Key Performance Metrics
- Positive Contribution to the department and hotel’s
- Contribution to the department’s Up-selling
- Attendance at training sessions and willingness to develop skills and
- Fulfilment of the job skills
Attributes/ experience
Essential
- Excellent verbal communication
- Excellent customer service skills
- Ability to work in a
- Ability to work a flexible shift
- Willingness to be multi skilled across the FB Department
Desirable
- Previous Barista experience
- Previous Hotel/Hospitality Experience
- Complaint Handling skills
- Hospitality/Travel/Tourism qualifications
- Experience of using Micros or a similar experience
- Cash Handling Experience
The Mercure Winchester Wessex Hotel is a 4-star hotel, ideally located in the heart of Winchester which is a vibrant heritage destination famous for its legendary Arthurian Round Table. The glorious cathedral and tempting array of independent shops are next door – ideal for travellers who want to explore the city of Winchester by foot. The 94 well-appointed rooms all have flat screen TV and Wi-Fi access.
The Brasserie-style Wessex restaurant offers a selection of modern British dishes with a stunning view of Winchester Cathedral and is complemented by the cosy Kings Lounge serving drinks, light snacks and afternoon tea.
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